Question 1

1. What is Satori Collective?

Accepted Answer

Satori Collective is a women-owned and operated small business that specializes in importing and curating handmade kimonos, robes, and dusters. Our products are crafted from upcycled materials, including saris from India. Each garment is a unique, one-of-a-kind piece with a luxurious and mystical feel.

Question 2

2. What types of materials are used in your products?

Accepted Answer

Our kimonos and robes are made from a variety of materials, including silk, silk blends, cotton, and occasionally unknown materials sourced from upcycled saris. These materials are carefully selected to create unique and sustainable fashion pieces.

Question 3

3. How do I place an order?

Accepted Answer

Placing an order with Satori Collective is easy! Simply browse our online store, select the item you'd like to purchase, and click "Add to Cart." Once you're ready to complete your order, proceed to checkout, where you'll provide your shipping and payment information.

Question 4

4. Are your products available internationally?

Accepted Answer

Yes, we ship internationally.

Question 5

5. Can I return or exchange my purchase?

Accepted Answer

We want you to love your Satori Collective product. If for any reason you're not satisfied with your purchase, contact us. Please note that we do not provide returns, and return shipping costs are not included in the exchange process.

Thank you for understanding our exchange policy. If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We're here to help you find the perfect piece that suits your style.

Question 6

6. How can I stay updated on new arrivals and promotions?

Accepted Answer

To stay in the loop about our latest arrivals, promotions, and company news, we recommend subscribing to our newsletter. You can sign up on our website's homepage or during the checkout process. Additionally, follow us on our social media channels for real-time updates.

Question 7

7. How can I contact Satori Collective for further assistance?

Accepted Answer

If you have any questions, concerns, or require assistance, our friendly customer support team is here to help. You can reach out to us through our Contact Us page, and we'll get back to you as soon as possible.

Question 8

8. Do you have a physical store I can visit?

Accepted Answer

Currently, Satori Collective operates exclusively online, allowing us to serve customers worldwide. You can explore and purchase our products on our website from the comfort of your home. Keep an eye out for occasional pop-ups at events and subscribe to our newsletter for more information on these exciting opportunities to shop in person.

Question 9

9. What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal for secure and convenient transactions.

Question 10

10. Can I track my order once it's shipped?

Accepted Answer

Yes, we provide order tracking for your convenience. After your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your package

FAQ

Frequently asked questions